VANCOUVER PROPERTY MANAGEMENT SERVICES
Property Management Services
At Custom Realty, the name says it all. We don't offer plug-and-play property management — every owner relationship is built around your goals, your property, and your preferences. We manage a diverse portfolio of complete buildings across the Lower Mainland, from apartment buildings to office to shopping centres and industrial facilities, and we treat each one like it's our only one.
Most property managers wait for the phone to ring. We don't.
Every building in our portfolio receives a weekly on-site visit, documented, consistent. We know the quirks of your building before they become your problem.
Add an in-house maintenance and janitorial division, long-term tenant relationships, and a team that handles everything from preventative maintenance to leasing coordination and you have a management partner that's genuinely difficult to replace
One building. $700 average rent in 2014. $1,500 today.
When we took over this 32-unit residential property it had backlogged maintenance in every unit, deteriorating common areas, and a reputation that showed up in police call logs. We fixed the work orders, upgraded the laundry and common areas, improved lighting and security, and hired onsite staff. A decade later the building is transformed — better tenants, higher rents, and a community worth living in.
Interactive Tools
Interactive tools for tenants' maintenance requests
Negotiate Service Contracts
Negotiate service contracts, including landscaping, waste removal, HVAC, and more.
Maintain Regular Communication
Maintain regular communication with the property owners
Routine Inspections
Conduct routine inspections of common areas
Energy Management
Energy management programs
Insurance Evaluation
Insurance evaluation inspections
Preventative Maintenance
Preventative maintenance programs to mitigate surprise costs
Capital Repairs
Capital repairs project management
Tenant/unit services
- Market rent evaluation, ensuring you're earning the property's full potential
- Market the properties to find the right tenants
- Perform tenant reference and credit checks
- Collect damage deposits and rent payments
- Complete move-in/out inspections, detailing suite condition
- Respond to maintenance service requests
- Provide 24/7 emergency response
- Prepare and facilitate Residential Tenancy Branch Notices and Hearings
- Conduct annual suite inspections, as permitted
Transparent Financial Reporting & Trust Accounting
- Trust account management under BCFSA regulatory oversight
- Real-time owner statements and custom financial reporting
- Annual budget preparation, so you're never caught off guard
- Variance analysis that flags issues before they affect your bottom line
- Competitive contract tendering to protect your margins
- Full lease administration and renewal tracking
- Managed by a dedicated in-house property accountant
Your Investment. Our Priority. Every Single Week
We visit every property, every week, not just when something goes wrong. From proactive maintenance to long-term owner relationships, we manage your investment like it's our own. Two generations of trusted service across the Lower Mainland.