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Too Busy to Babysit a Building

  • Service: Commercial Property Management (Residential 100% RTB Compliant)
  • Size: 8 Units | 9,595 sq ft, 5 Units | 7,960 sq ft, 6 Units | 3.639 sq ft
  • Asset: Multi-Residential, Low Rise | Townhouse row, Multi-family
  • Owner Type: Entrepreneurial investor, no time to manage
  • Referred By: Referred by a Vice President, Cushman & Wakefield

They Knew the Market. They Just Didn’t Want to Run the Buildings.

Some owners come to us not knowing what to expect. These ones arrived knowing exactly what they wanted – and what they didn’t.

Two partners with deep backgrounds in real estate and construction, alongside a group of investment partners, had acquired a small portfolio of older residential buildings in Vancouver. They understood the market as well as anyone. What they didn’t have was the time or appetite to carry the day-to-day weight that older properties demand – the proactive maintenance, the tenant follow-up, the kind of management that doesn’t wait for things to go wrong.

The referral came from a well-respected commercial real estate professional with deep roots in Vancouver’s market — someone who trusted us to look after their clients the way they would. That kind of introduction means something. We don’t take it lightly.

They started with a couple of properties. The relationship was straightforward from the beginning: they’re engaged owners who understand the industry, ask the right questions, and respect the systems we’ve built. When there’s a decision to be made, they’re available and decisive. When there isn’t, they trust us to manage without checking in.

When they later expanded their portfolio, there was no conversation about who would manage it.

The right property manager lets you own the asset without carrying the weight of running it. That's exactly what Custom Realty does. — Commercial real estate Investor, Vancouver residential portfolio